Practice 02 — Change

Change Management

Technology, structures and AI change in an instant. People do not. We make change land — from the strategy that sets it up to the implementation that drives real, measured adoption, including the human side of adopting AI in the workplace.

Request a Proposal See the two engagements
An AI-assisted employee workflow dashboard guiding adoption of a new way of working Driving adoption of AI-enabled ways of working
Why Clients Come To Us

The system went live. The people never came along.

The most expensive failure in transformation is not technical — it is human. The new platform launches, the reorganization is announced, the process is redesigned — and adoption stalls. People revert to old habits, productivity dips, and the benefits case quietly disappears.

Change management is the discipline that closes that gap. Done well, it is the single biggest predictor of whether your investment pays back. We bring both halves of it: the strategy that anticipates resistance, and the on-the-ground delivery that turns compliance into genuine adoption.

Why It Matters Now

Change capability is the multiplier on every investment

7×

more likely to meet objectives with excellent vs. poor change management.

Prosci
93%

of projects with excellent change management met or exceeded objectives.

Prosci
70%

of change programs fail — overwhelmingly due to people, not technology.

McKinsey
How We Engage

Strategy, delivery, or both

2A

Change Management Implementation & Adoption

We run change on the ground: stakeholder engagement, communications, training, resistance management and adoption tracking — embedded alongside your program so the change is lived, not just launched.

  • Stakeholder, comms & training delivery

  • Resistance management & change champions

  • Adoption measurement & reinforcement

2B

Change Management Strategy & Advisory

We set the change up to succeed: change readiness and impact assessment, the change strategy and roadmap, governance and a measurement framework — and we advise your leaders on how to sponsor it credibly.

  • Change readiness & impact assessment

  • Change strategy, roadmap & governance

  • Executive sponsorship & capability coaching

The FT Approach

From resistance to adoption, deliberately

PHASE 01

Assess

Readiness, impact and stakeholder analysis — understand who is affected and how.

PHASE 02

Strategise

The change strategy, roadmap, governance and measures of adoption success.

PHASE 03

Deliver

Comms, training, sponsorship and resistance management — change in motion.

PHASE 04

Reinforce

Measure adoption, sustain the change and embed it into business as usual.

Make sure this change actually sticks

Tell us about the change ahead and we'll send a tailored proposal.

Request a Proposal